Terms of service

Terms of Service

Last Updated: [7/30/2025]

OVERVIEW

Welcome to Macaje.

At Macaje, we believe shopping for jewelry should be effortless, inspiring, and secure. These Terms of Service ("Terms") explain the conditions that govern your use of our website, products, and services.

Throughout these Terms, the words "Macaje," "we," "our," and "us" refer to Macaje. Our online store is powered by Shopify, allowing us to provide a secure and reliable shopping experience.

By visiting, browsing, creating an account, or placing an order through our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please discontinue using our Services.

Please read these Terms carefully, as they outline your legal rights, responsibilities, and important information regarding your use of our Services.

SECTION 1 — ACCESS & ACCOUNT

By using our Services, you confirm that you have reached the legal age of majority in your country, state, or province of residence. If you allow a minor to use our Services on a device you own or manage, you accept full responsibility for their use.

To browse our store, create an account, or complete a purchase, you may be asked to provide personal information including your name, email address, billing information, shipping details, and payment information. You confirm that all information you provide is accurate, complete, and kept up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts may not be transferred, sold, licensed, or assigned to another individual without our written permission.

SECTION 2 — OUR PRODUCTS

We strive to display our jewelry and other products as accurately as possible. However, colors, finishes, textures, and overall appearance may vary depending on your device, screen settings, and display calibration.

While we work hard to ensure our product descriptions are accurate, we cannot guarantee that every product will appear exactly as displayed on your screen.

Product descriptions, specifications, pricing, availability, and collections may be updated, modified, or discontinued at any time without prior notice. We also reserve the right to limit product quantities or sales to specific customers, regions, or jurisdictions whenever necessary.

SECTION 3 — ORDERS

Submitting an order represents your offer to purchase our products.

All orders are subject to review and acceptance by Macaje. Your order is considered accepted only after your payment has been successfully processed and we send an order confirmation.

Please review your order carefully before completing your purchase. Once an order has been confirmed, cancellation requests may not always be possible due to order processing timelines.

If we need to decline, modify, or cancel an order for any reason, we will make reasonable efforts to notify you using the contact information provided during checkout.

Returns and exchanges are handled exclusively in accordance with our Refund Policy.

All purchases are intended for personal use only and may not be purchased for commercial resale or export unless explicitly authorized.

SECTION 4 — PRICING & BILLING

Prices, promotions, discounts, and special offers may change without prior notice.

The final price charged will be the price displayed at the time your order is placed and confirmed. Unless otherwise stated, prices do not include taxes, customs duties, import fees, shipping charges, or handling costs.

Prices available through our website may differ from those offered through physical stores, promotional events, or third-party retailers.

From time to time, we may offer promotional campaigns governed by separate terms. If those promotional terms conflict with these Terms of Service, the promotional terms will take precedence.

You agree to provide accurate and current billing, shipping, and payment information for every purchase. You also agree to promptly update your information whenever necessary.

By completing a purchase, you confirm that:

  • Your payment information is accurate.

  • You are authorized to use the selected payment method.

  • Your payment provider will honor the transaction.

  • You agree to pay all applicable charges, including shipping fees and taxes where required.

SECTION 5 — SHIPPING & DELIVERY

Delivery times displayed on our website are estimates only and are not guaranteed.

Macaje is not responsible for delays caused by shipping carriers, customs inspections, severe weather, transportation disruptions, or any circumstances beyond our reasonable control.

Ownership and risk of loss transfer to you once your order has been handed over to the shipping carrier.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through our Services—including logos, trademarks, product photography, graphics, text, videos, icons, website design, layouts, and other creative materials—is owned by Macaje, our licensors, or our partners and is protected by applicable intellectual property laws.

You may access and use our Services solely for personal, non-commercial purposes.

Without our prior written permission, you may not copy, reproduce, distribute, modify, publish, display, transmit, create derivative works from, or commercially exploit any content found on our website.

Nothing contained within these Terms grants you ownership of any intellectual property rights belonging to Macaje, Shopify, or any third party.

All rights not expressly granted remain reserved.

SECTION 7 — OPTIONAL TOOLS

Our Services may include access to third-party tools, applications, or integrations that we do not own, operate, or control.

These tools are provided on an "as available" and "as is" basis without warranties or guarantees of any kind.

Your use of these tools is entirely at your own discretion and risk. We encourage you to review the applicable terms and privacy policies of each third-party provider before using their services.

We may also introduce additional features, tools, or services in the future. Unless otherwise stated, these new features will also be governed by these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Our website may include links to third-party websites, services, or content for your convenience.

Macaje does not control, endorse, or guarantee the accuracy, security, or availability of any third-party website or service.

If you choose to access external websites, you do so entirely at your own risk.

We are not responsible for any losses, damages, purchases, services, or experiences resulting from your interactions with third-party websites.

Any concerns regarding third-party products or services should be directed to the respective provider.

SECTION 9 — SHOPIFY PLATFORM

Macaje operates its online store using Shopify's commerce platform, allowing us to provide a secure and reliable shopping experience.

While Shopify powers the technology behind our website, all purchases, orders, customer support, returns, and transactions are made directly with Macaje.

By using our Services, you acknowledge that Shopify is not responsible for the products you purchase, your transactions with Macaje, or any claims relating to those purchases. Any questions regarding your order should always be directed to Macaje.

SECTION 10 — PRIVACY

Your privacy matters to us.

Any personal information collected through our Services is handled in accordance with our Privacy Policy. Because our website is hosted on Shopify, certain information may also be processed by Shopify to securely operate, maintain, and improve the platform.

By using our Services, you acknowledge that you have read and agreed to our Privacy Policy, as well as any applicable Shopify privacy practices where required.

For more information about how your information is collected, used, and protected, please refer to our Privacy Policy.

SECTION 11 — FEEDBACK & USER CONTENT

We always appreciate hearing from our customers.

If you choose to submit reviews, comments, ideas, suggestions, product feedback, photos, videos, testimonials, or other content ("Feedback"), you grant Macaje a worldwide, perpetual, royalty-free, transferable, and sublicensable license to use, reproduce, edit, publish, distribute, display, and promote that Feedback in any media or marketing channel.

This helps us improve our products, enhance our Services, and share authentic customer experiences with our community.

By submitting Feedback, you confirm that:

  • You own the content or have permission to share it.

  • Your content does not infringe upon the rights of any third party.

  • Your content is truthful and accurate.

  • Your content does not contain unlawful, abusive, defamatory, offensive, fraudulent, or misleading material.

We are under no obligation to publish, maintain, compensate, or respond to any submitted Feedback.

We reserve the right to remove any content that violates these Terms or that we believe may be harmful to our customers, brand, or community.

SECTION 12 — ERRORS & INACCURACIES

Although we strive for accuracy, occasional typographical errors, pricing mistakes, product description inaccuracies, inventory discrepancies, or other unintended errors may appear on our website.

We reserve the right to correct, update, or remove inaccurate information at any time without prior notice, including after an order has been placed if necessary.

Such corrections may include pricing, availability, shipping estimates, promotional information, product specifications, or other content published on our website.

SECTION 13 — ACCEPTABLE USE

You agree to use our Services only for lawful purposes.

You may not use our website or Services to:

  • Violate any applicable law or regulation.

  • Infringe upon the intellectual property rights of Macaje or others.

  • Upload malicious software, viruses, or harmful code.

  • Send spam or fraudulent communications.

  • Misrepresent your identity or impersonate another individual or organization.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation, security, or performance of our website.

  • Scrape, copy, extract, or automatically collect content or data from our website using bots, crawlers, AI agents, spiders, or similar automated technologies without our written permission.

  • Use our Services in any way that could damage Macaje, Shopify, or other users.

Violation of these Terms may result in suspension or permanent termination of your access without prior notice.

SECTION 14 — AUTOMATED AGENTS

This section applies to any automated software, artificial intelligence system, crawler, bot, or autonomous agent ("Agent") accessing our Services.

Agents may only access or interact with our Services if they clearly identify themselves and fully comply with all applicable technical requirements established by Macaje.

Agents may not:

  • Disguise themselves as human users.

  • Circumvent CAPTCHA or other security protections.

  • Hide or falsify their identity.

  • Bypass technical restrictions intended to control automated access.

  • Misrepresent whether interactions originate from a human or an automated system.

Macaje reserves the right to restrict, suspend, or block automated access to our Services at any time.

SECTION 15 — TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, if we believe you have violated these Terms or applicable law.

Termination of your access does not affect any obligations or liabilities that arose before the termination date.

The following provisions will continue to remain in effect after termination where applicable:

  • Intellectual Property

  • Feedback

  • Privacy

  • Disclaimer of Warranties

  • Limitation of Liability

  • Indemnification

  • Governing Law

  • Any other provisions intended to survive termination

SECTION 16 — DISCLAIMER OF WARRANTIES

Our Services and all products offered through our website are provided on an "as available" and "as is" basis, except where otherwise required by applicable law.

While we work hard to provide accurate information and a reliable shopping experience, we do not guarantee that:

  • Our website will always be uninterrupted or error-free.

  • All information will always be completely accurate or current.

  • The Services will always be available without delays or technical interruptions.

To the fullest extent permitted by law, Macaje disclaims all express or implied warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except where such disclaimers are prohibited by applicable law.

 

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Macaje, its owners, directors, employees, affiliates, partners, contractors, service providers, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our Services or the purchase of our products.

This includes, but is not limited to:

  • Loss of profits or revenue

  • Loss of business opportunities

  • Loss of data

  • Business interruption

  • Replacement costs

  • Any other commercial or financial loss

Our liability shall also not extend to damages resulting from website errors, temporary service interruptions, inaccurate information, product availability, or delays beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

SECTION 18 — INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Macaje, its affiliates, directors, officers, employees, contractors, licensors, partners, and service providers from any claims, liabilities, damages, expenses, or legal costs arising from:

  • Your violation of these Terms.

  • Your misuse of our Services.

  • Your violation of any law or regulation.

  • Your infringement of the rights of any third party.

Where permitted by law, Macaje reserves the right to assume exclusive control of the defense of any claim subject to indemnification, and you agree to cooperate fully with us in resolving such matters.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable under applicable law, that provision shall be interpreted as closely as possible to its original intent and enforced to the maximum extent permitted by law.

The remaining provisions of these Terms will continue in full force and effect.

SECTION 20 — ENTIRE AGREEMENT & WAIVER

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies published on our website, constitute the complete agreement between you and Macaje regarding your use of our Services.

They replace all previous communications, understandings, or agreements relating to the same subject matter.

Our decision not to enforce any provision of these Terms on one occasion shall not be considered a waiver of our right to enforce that provision in the future.

SECTION 21 — ASSIGNMENT

You may not transfer, assign, sublicense, or delegate any of your rights or obligations under these Terms without our prior written consent.

Macaje may assign, transfer, or delegate these Terms, in whole or in part, as part of a business restructuring, merger, acquisition, sale of assets, or other corporate transaction without prior notice where permitted by law.

SECTION 22 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Macaje is legally registered.

Any disputes arising from or relating to these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction, unless otherwise required by applicable consumer protection laws.

SECTION 23 — HEADINGS

The section titles and headings included in these Terms are provided for convenience only and do not affect the interpretation or legal meaning of any provision.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or the Services we provide.

The latest version will always be available on this page with the updated revision date.

Where required by applicable law, we will provide notice of material changes before they become effective.

Your continued use of our Services after any updates become effective constitutes your acceptance of the revised Terms.

SECTION 25 — CONTACT US

If you have any questions regarding these Terms of Service, we'd be happy to help.

Macaje

Email: contact@macaje.net

Website: https://macaje.net

Business Address: [I2nd Floor College House 17 King Edwards Road, RUISLIP, London, HA4 7AE UNITED KINGDOM]

Business Registration Number: [17296384]

Thank you for choosing Macaje.

We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience every time you visit us.