Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At Macaje, we want your order to arrive safely, smoothly, and as quickly as possible.

This Shipping Policy explains how we process and deliver orders placed through macaje.net, including processing times, estimated delivery times, tracking, shipping costs, and what to expect after placing your order.

1. Processing Time

Once your order is placed, please allow 2–3 business days for processing.

During this time, we carefully prepare your jewelry, complete quality checks, and prepare your order for shipment.

Processing time is separate from shipping time.

Your estimated delivery window begins once your order has been processed and handed over to the shipping carrier.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Estimated Shipping Times

We currently ship to customers worldwide.

Estimated shipping times after your order has been processed are:

Destination Estimated Shipping Time
🇺🇸 United States 5–10 business days
🇪🇺 Europe 6–12 business days
🇦🇺 Australia 7–14 business days
🌎 Rest of World 8–16 business days

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on your destination, local carrier, customs processing, weather, holidays, or other circumstances outside Macaje's control.

Total Estimated Delivery Time

Your total delivery time generally consists of:

2–3 business days processing + estimated shipping time

For example, an order shipped to the United States may generally arrive within approximately 7–13 business days from the date the order is placed.

3. Shipping Rates

Free shipping is available on orders over $125.

For orders below the free-shipping threshold, applicable shipping charges are calculated based on your destination and order details.

Your exact shipping cost will always be displayed in your cart or at checkout before you complete your purchase.

There are no unexpected shipping charges added after payment.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

You can also use our Track My Order page to check the latest available status of your shipment.

Please allow some time for tracking information to become active after your order has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact us and our team will help investigate the shipment with the carrier.

5. Delays and Delivery Estimates

We work with our shipping partners to deliver orders within the estimated timeframes above.

However, delivery times can occasionally be affected by circumstances outside our control, including:

  • Customs processing

  • Local postal or courier delays

  • Severe weather

  • Public holidays

  • Peak shopping periods

  • Incorrect or incomplete delivery information

  • Carrier operational issues

  • Customs or import procedures

For this reason, estimated shipping times should not be considered guaranteed delivery dates.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.

Where applicable, these charges are determined by local customs authorities and may be the responsibility of the customer.

Macaje does not control the amount or timing of customs charges.

If your order is held by customs, please follow the instructions provided by your local customs authority or carrier.

7. Incorrect or Incomplete Shipping Information

Please make sure your shipping information is accurate before completing your order.

If you notice an error in your shipping address, contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

Macaje is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

8. Lost, Delayed, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location

  • With household members or neighbors

  • Any safe-place instructions provided to the carrier

  • Your local carrier's tracking information

If you still cannot locate your package, contact us and we will do our best to assist you.

If a package appears to be lost or significantly delayed in transit, Macaje may work with the shipping carrier to investigate the shipment.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the package and damaged item

Our team will review the information and determine the appropriate next steps.

10. Multiple Items in One Order

If your order contains multiple items, Macaje may occasionally ship items separately depending on availability, fulfillment, or logistics.

If your items are shipped separately, you may receive more than one tracking number.

You will receive the relevant tracking information by email when each shipment is dispatched.

11. Contact Us

If you have questions about your order or shipping, we're here to help.

Email: contact@macaje.net

Please include your order number whenever possible so we can assist you faster.

Macaje
2nd Floor, College House
17 King Edwards Road
London HA4 7AE
United Kingdom

Quick Shipping Summary

Processing: 2–3 business days

United States: 5-10 business days

Europe: 6-12 business days

Australia: 7-14 business days

Rest of World: 8-16 business days

Free Shipping: Orders over $125

Tracking: Sent by email when your order ships

Worldwide Shipping: Yes