FAQ

Answers to the questions we are asked most. If yours is not here, email contact@macaje.net and we will help.

General

What is Macaje?

Macaje makes waterproof, tarnish-resistant jewelry designed to be worn every day rather than saved for occasions. Pieces are gold-tone or silver-tone over a stainless-steel core.

How do I contact Macaje?

Email contact@macaje.net, or use the form on our Contact page. Please include your order number where possible so we can help faster.

Shipping and delivery

Where does Macaje ship?

We ship worldwide.

How long will my order take?

Orders take 2 to 3 business days to process. After that, estimated shipping times are 5 to 10 business days to the United States, 6 to 12 to Europe, 7 to 14 to Australia, and 8 to 16 to the rest of the world. These are estimates, not guaranteed delivery dates.

How much does shipping cost?

Shipping is free on orders over $125. Below that, the cost is calculated from your destination and order details, and is always shown in your cart or at checkout before you pay.

How do I track my order?

When your order ships you will receive a confirmation email containing your tracking number, and you can check the latest status on our Track My Order page. If an order contains several items they may ship separately, in which case you will receive more than one tracking number.

Will I pay customs or import charges?

International orders may be subject to customs duties, import taxes or other local charges. These are determined by your local customs authority and may be your responsibility. Macaje does not control the amount or timing of these charges.

I entered the wrong shipping address. Can it be changed?

Contact us as soon as possible. Once an order has shipped we may not be able to change the delivery address or redirect the package.

Returns and refunds

What is the return policy?

You may request a return within 30 days of receiving your order. Email contact@macaje.net with your order number. We review requests within 2 to 3 business days and, if approved, send you a Return Authorization Number and return instructions. Please do not send an item back before your return has been approved.

What condition do returned items need to be in?

Items must be unworn and unused, in their original condition, and returned with any original packaging where applicable.

Who pays for return shipping?

Return shipping is the responsibility of the customer, unless the item arrived damaged, defective or incorrect.

Is there a restocking fee?

Yes. A 25% restocking fee applies to approved refunds and is deducted from the refund amount.

How long do refunds take?

Once your return has been received and inspected, approved refunds are processed within 14 business days, or up to 30 business days during peak periods. Refunds are issued to the original payment method.

Can I exchange an item?

Contact our team before sending your order back. Depending on availability and the circumstances of your request, we may offer an exchange or ask you to return the original item and place a new order.

My order arrived damaged or incorrect. What should I do?

Contact us before returning it, and include your order number, a description of the issue, and clear photos of the item and the packaging.

The jewelry

What are Macaje pieces made from?

Gold-tone or silver-tone plating over a stainless-steel core. That core is why the pieces are hypoallergenic: steel does not corrode, so there is nothing in there to react with your skin.

Can I shower or swim in it?

Yes. Daily showers, steam, sweat, chlorine and salt water are all fine, and you do not need to take a piece off first. A rinse under the tap after a long day in the sea is a good habit, but it is not required.

What will actually damage it?

Perfume, hairspray, body oil, suntan lotion and nail polish remover will dull any finish over time, ours included. Apply those first and put your jewelry on second.

How do I clean my jewelry?

Warm water, a drop of mild soap, and a towel. No polish, no cloth kit, no special solution. There is more in our Jewelry Care Guide.

What is the Lifetime Color Guarantee?

It covers colour lost under normal wear, for as long as you own the piece. If a piece ever looks wrong to you, message us before you buy anything to fix it.

How do I choose the right size?

Every product page has a Size Guide with measuring instructions and a necklace length chart. If you are unsure, email contact@macaje.net before you order and we will help you choose the right piece.

Payment

What payment methods can I use?

Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact and iDEAL.