Privacy policy

Privacy Policy

Last Updated: August 10, 2025

At Macaje, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how Macaje ("Macaje," "we," "us," or "our") collects, uses, stores, and shares personal information when you visit or use macaje.net, purchase our products, create an account, subscribe to our communications, participate in our programs, or otherwise interact with us (collectively, the "Services").

Our Services are powered by Shopify, which provides the technology that allows us to operate our online store.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we handle your personal information as described below.

1. Information We Collect

The information we collect depends on how you interact with Macaje, the Services you use, and applicable law.

Information You Provide to Us

You may provide personal information when you:

  • Place an order or make a purchase

  • Create or manage an account

  • Subscribe to our email or marketing communications

  • Contact our customer support team

  • Submit a review, feedback, survey, or other content

  • Participate in promotions, campaigns, or our Club or rewards programs

  • Request information about our products or services

  • Otherwise communicate or interact with us

This information may include:

  • Contact information: name, email address, phone number, billing address, and shipping address

  • Account information: account credentials, preferences, and settings

  • Order information: products purchased, order history, returns, exchanges, cancellations, and related transaction details

  • Communication information: information contained in messages or requests you send to us

  • Marketing preferences: your preferences regarding communications and promotions

  • Reviews and content: information you choose to submit through reviews, surveys, social features, or other customer interactions

Payment Information

When you make a purchase, payment information may include payment card details, payment method, transaction information, and payment confirmation.

Payment information is processed through our payment providers and Shopify's payment infrastructure. We do not use your payment information for purposes unrelated to processing and supporting your transaction.

Information Collected Automatically

When you browse or interact with our Services, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Network information

  • Pages or products viewed

  • Search activity

  • Referring and exit pages

  • Approximate location derived from technical information

  • Interactions with our website

  • Date, time, and duration of visits

  • Other technical and usage information

We may collect this information through cookies, pixels, tags, scripts, and similar technologies.

2. How We Collect Information

We may collect personal information from:

Directly From You

For example, when you place an order, create an account, subscribe to our emails, contact us, submit a review, or otherwise provide information to us.

Automatically

When you browse or interact with our website, certain information may be collected automatically through cookies and similar technologies.

From Service Providers

We may receive information from companies that provide services to us, such as payment processing, analytics, fulfillment, shipping, fraud prevention, customer support, email delivery, and website technology.

From Third Parties

We may receive information from business partners, advertising partners, social media platforms, or other third parties where permitted by law.

3. How We Use Your Information

We use personal information only for legitimate business and operational purposes, including:

To Process and Fulfill Orders

We use your information to:

  • Process purchases and payments

  • Fulfill and ship orders

  • Provide order confirmations and updates

  • Process returns, exchanges, and refunds

  • Provide customer support

  • Maintain transaction records

To Provide and Improve Our Services

We may use information to:

  • Operate and maintain our website

  • Remember your preferences

  • Improve website functionality

  • Understand how customers use our Services

  • Personalize your shopping experience

  • Recommend products that may be relevant to you

  • Develop and improve our products, services, and customer experience

Marketing and Communications

Where permitted by law and, where required, with your consent, we may use your information to send:

  • Product updates

  • New collection announcements

  • Special offers

  • Promotions

  • Club or rewards communications

  • Other marketing communications

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Security and Fraud Prevention

We may use personal information to:

  • Protect our customers and business

  • Detect and prevent fraud

  • Detect unauthorized transactions

  • Protect our website and Services

  • Investigate suspicious or potentially harmful activity

  • Maintain account and transaction security

Legal and Compliance Purposes

We may process personal information when necessary to:

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Enforce our policies and agreements

  • Protect our rights, property, customers, or Services

  • Establish, exercise, or defend legal claims

4. Cookies and Similar Technologies

Macaje and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our Services, measure performance, and support marketing and advertising activities.

These technologies may include:

  • Essential cookies required for the website to function

  • Analytics technologies that help us understand website usage

  • Preference technologies that remember choices you make

  • Advertising or marketing technologies, where applicable

Some cookies may be placed by third-party service providers that help us operate, analyze, or market our Services.

Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies. You can also manage certain cookie preferences through your browser settings or any privacy controls made available on our website.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. How We Share Your Information

We do not share your personal information indiscriminately.

We may share information with trusted third parties when necessary to operate our business, provide the Services, fulfill your requests, or comply with the law.

These parties may include:

Shopify

Our online store is powered by Shopify. Shopify processes information in connection with operating the Services, including information related to your interactions with our store and purchases.

You can learn more about Shopify's privacy practices through the Shopify Privacy Policy.

Payment Providers

Payment processors may receive information necessary to securely process your payment and complete your transaction.

Shipping and Fulfillment Providers

We may share information such as your name, shipping address, contact details, and order information with companies that help us fulfill and deliver your purchases.

Technology and Service Providers

These may include providers supporting:

  • Website hosting and infrastructure

  • Analytics

  • Customer support

  • Email delivery

  • Marketing

  • Fraud prevention

  • Cloud storage

  • Order fulfillment

  • Returns processing

Marketing and Advertising Partners

Where permitted by applicable law, we may work with advertising and marketing partners to help us understand campaign performance and show relevant advertising.

These companies may process information in accordance with their own privacy policies.

Legal and Business Transactions

We may disclose information when reasonably necessary to:

  • Comply with law or legal process

  • Respond to government or law enforcement requests

  • Protect our rights or the rights of others

  • Investigate fraud or security issues

  • Enforce our agreements

  • Complete a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction

6. Shopify

Macaje uses Shopify to power our online store.

Shopify may process personal information about your interactions with our store and may process certain information on our behalf as a service provider or processor.

Some Shopify features may also involve Shopify processing information for its own purposes. The way Shopify handles information may depend on the specific Shopify service or feature involved.

For more information, please review Shopify's current privacy information:

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

Shopify Privacy Controls: https://privacy.shopify.com/

7. Third-Party Websites and Services

Our Services may contain links to websites, applications, social media platforms, or other services operated by third parties.

If you follow a link to a third-party service, that service may collect and use your information according to its own privacy policy.

Macaje does not control the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing them with personal information.

8. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Access personal information we hold about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Receive or transfer certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Opt out of certain targeted advertising or sharing activities, where applicable

These rights are not absolute and may be subject to exceptions under applicable law.

Marketing Preferences

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or important information about your purchases.

Privacy Requests

To request access, correction, deletion, or other privacy-related assistance, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

9. United States Privacy Rights

Certain U.S. states provide additional privacy rights to their residents.

Depending on your state of residence and applicable law, you may have additional rights concerning the collection, use, disclosure, or sale/sharing of your personal information, including rights related to targeted advertising.

Where required, Macaje will provide applicable notices, choices, and mechanisms for exercising these rights.

If you believe you are entitled to additional privacy rights under the laws of your state, you may contact us using the information below.

10. European Economic Area and United Kingdom

If you are located in the European Economic Area ("EEA") or United Kingdom ("UK"), you may have additional rights under applicable data protection laws.

These may include:

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion

  • The right to restrict processing

  • The right to object to certain processing

  • The right to data portability

  • The right to withdraw consent where applicable

Where required by law, we will identify the applicable legal basis for processing your personal data.

Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

You may also have the right to lodge a complaint with your local data protection supervisory authority.

11. International Data Transfers

Macaje is based in the United Kingdom, and our service providers and business partners may operate in other countries.

As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where applicable law requires additional safeguards for international transfers, we will use legally recognized transfer mechanisms or other appropriate safeguards.

12. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure.

For this reason, we cannot guarantee absolute security of your personal information.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services

  • Complete transactions

  • Maintain business and transaction records

  • Provide customer support

  • Comply with legal and regulatory obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements

The exact retention period depends on the type of information and why we need it.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it where appropriate.

14. Children's Privacy

Our Services are not directed to children who are under the age of majority applicable in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to review and delete the information where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes where notice is required by law, we may provide additional notice through our website, email, or another appropriate method.

We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Macaje

Email: contact@macaje.net

Postal Address:
Macaje
2nd Floor, College House
17 King Edwards Road
London HA4 7AE
United Kingdom

For applicable data protection laws, Macaje acts as the controller of personal information collected through our Services, except where a third party is independently responsible for processing your information.

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.

Last Updated: August 10, 2025