Program Terms & Conditions

By applying for, activating or maintaining a Macaje Luxe Club membership you agree to these Program Terms. If you do not agree with them, do not apply for or continue your membership. Where these terms conflict with Macaje's general Terms of Service on a Luxe Club matter, these terms apply.

Luxe Club is Macaje's paid membership programme. A member is a customer whose application has been approved and whose membership is active. Store credit is credit issued to a member's Macaje account for use against Macaje purchases. Tier means Silver, Gold or Diamond. Legacy Ambassador means an existing Macaje ambassador invited under the Legacy invitation described in section 25.

Luxe Club is not automatically open to everyone. Membership is limited, curated and offered at Macaje's discretion. Applicants must hold a Macaje customer account, provide accurate information, and be able to pay the membership fee with a valid payment method.

Membership is open to applicants aged 18 or over. Luxe Club is currently available to customers in the United States and Canada, and member benefits and shipping are limited to those countries.

Customers apply for membership and Macaje reviews each application. Approval is at Macaje's sole discretion and no applicant has a right to membership.

If an application is approved , the applicant becomes a Luxe Club member on activation and receives access to the member dashboard and the full membership experience, including the member discount, store credit, commission eligibility, tier progression and the benefits described in these terms.

If an application is not approved , the applicant retains the 15% member discount for the remainder of the applicable month but does not receive access to the Luxe Club dashboard or member area, and does not receive any other Luxe Club benefit. At the end of that month the temporary discount ends.

There is no separate application fee. The $4.95 first month described in section 6 is a membership payment, not an application charge, and no amount is charged before an application is decided.

Luxe Club is a recurring paid membership. Eligible new members pay $4.95 for their first month and $49.99 per month thereafter. Fees are charged to the payment method on file, automatically, on each renewal date, until the membership is cancelled or paused. All amounts are in USD and exclusive of any applicable taxes.

The $4.95 first-month price is an introductory offer for eligible new members only. It applies once per customer, covers the first month of membership, and is followed automatically by the standard $49.99 monthly fee unless the membership is cancelled before renewal. Legacy Ambassadors joining under the invitation in section 25 are not charged the introductory amount.

The $4.95 introductory payment does not convert into store credit. Store credit is generated only by the recurring $49.99 monthly payment described in section 8, beginning with the second month.

A customer who has previously held a Luxe Club membership and cancelled it is not eligible for the $4.95 introductory month again. The introductory price is for first-time eligible members only.

After the first month, membership renews at $49.99 per month. Each renewal maintains the member's access to all benefits described in these terms and generates the store credit described in section 8. Membership continues until cancelled or paused by the member, or terminated by Macaje under section 29.

Each $49.99 monthly membership payment is converted into $50 of Macaje store credit, issued to the member's account once the payment has cleared. The member is not paying $49.99 and receiving nothing in return: the full membership amount is returned as credit, and all membership benefits remain active while the credit is held and spent.

Store credit is applied to orders placed on Macaje and may be used as the member wishes, in one order or across several. Credit rolls over from month to month and accumulates. Credit may be combined with the member discount: the member discount is applied to the order first, and store credit is then applied to the remaining balance.

Store credit is credit toward Macaje purchases only. It is not cash, has no cash value, and is not redeemable, exchangeable or refundable for money. It is non-transferable, cannot be sold or gifted, and may only be used on the account it was issued to.

Store credit may be used toward eligible Macaje merchandise, including sale items. It may not be applied to taxes or to shipping, and may not be used to purchase gift cards.

Where an order paid partly with store credit is returned or refunded, the portion originally paid with store credit is returned to the member’s Macaje store credit balance. It is not converted into cash.

Store credit does not expire while the membership is active.

If a membership is cancelled, paused or terminated, store credit that has already been issued and not yet spent remains available to the customer. It is not forfeited because the membership has ended.

Active members receive a member discount on Macaje purchases: 15% at Silver, 20% at Gold and 25% at Diamond. The discount is applied to the member's own orders while the membership is active and lapses when the membership ends.

The member discount does not stack with additional promotional codes.

Where Buy 2 Get 2 applies, it is applied first: the qualifying free items are deducted, and the member discount then applies only to the remaining paid items. The member discount is not applied a second time to items that are already free.

All members begin at Silver. Gold opens at 1,000 points and Diamond at 3,000 points. Progression is automatic when a threshold is crossed — there is no separate application or approval. Each tier lifts the member discount, the customer discount available through the member's personal code, the commission rate and the birthday reward, as set out on the Luxe Club page.

Tier progression is upward only. A member’s tier does not decrease because they pause their membership, and there is no downward review of tier. During a pause, tier and points are held, and a member who resumes returns with the same tier and the same points.

Points determine tier progression. They are separate from store credit and from any cash balance: points have no monetary value, cannot be converted into money or credit, and are not transferable between accounts.

Points are earned as follows: 5 points for every $1 paid on an order, calculated on the amount actually paid after discounts; 80 points for a review with a photo; 30 points for a text-only review; 250 points when a referred customer becomes a paying Luxe Club member; 50 points for a social tag, limited to once per calendar quarter; 120 points when Macaje features a member’s content; and 40 points on the member’s birthday, once per year.

Points earned on an order are reversed if that order is cancelled or refunded. Points do not expire while the member’s account remains active.

Active members may earn commission on qualifying orders generated through their personal link or discount code, at the rate applicable to their tier: 10% at Silver, 15% at Gold, 20% at Diamond. A member's own orders use the member discount and do not earn commission. Commission is calculated on qualifying order value and becomes payable once the order has cleared.

A qualifying order is an eligible order attributed to the member’s personal referral link or discount code within 30 days. Commission is paid monthly, once the member’s approved commission balance reaches $50; a balance below $50 carries over to the following month.

Commission is not retained on returned or refunded orders. Commission already attributed to an order that is subsequently returned or refunded is reversed.

Each member receives a personal discount code for their customers, offering 10% at Silver, 15% at Gold and 20% at Diamond. Codes are for genuine sharing with the member's own audience. They may not be posted to coupon, deal or discount-aggregation sites, used in paid search bidding on Macaje brand terms, or used by the member for their own orders. Macaje may deactivate a code that is misused.

Early access allows eligible members to shop selected new collections before they open to the public. Availability is limited to the stock allocated to the early-access window, is offered per launch at Macaje's discretion, and does not guarantee that any particular piece or size will be available.

Certain products, offers, rewards, events and invitations are made available only to members, or only to members at a given tier. Exclusive access is offered at Macaje's discretion and the specific items and opportunities offered will change over time.

Members may create content featuring Macaje products. Macaje publishes content guidelines to help members create content that fits the brand; these are guidelines, not mandatory standards, and members are not required to meet them in order to remain members.

Members must own or have the right to use everything in the content they submit, including music, and must have the consent of anyone appearing in it. Content must be lawful, must not misrepresent Macaje products, and must comply with the disclosure rules of the platform it is posted on.

Macaje may feature member content across its own social channels and website. Being featured is at Macaje's discretion and is not guaranteed to any member. Macaje credits the member's handle where the platform allows it, and will remove a feature on the member's written request within a reasonable period.

Where a member's content performs particularly well or is a strong fit for Macaje, Macaje may collaborate with that member and run paid advertising using their content. Macaje funds the paid advertising; the member creates the content. Members may continue to earn their applicable commission on qualifying sales generated through their content, including sales generated through paid amplification where applicable.

Paid collaboration and paid amplification are opportunities offered selectively at Macaje's discretion. Nothing in these terms or on the Luxe Club page is a promise of a paid advertising campaign, a placement or a level of earnings for any member.

Paid amplification is not an automatic right under these terms. Where Macaje wishes to run paid advertising using a member’s content, that is agreed separately and in writing for the specific campaign, including the usage period, the scope of usage and any additional compensation.

Members may cancel at any time from their membership page. There is no cancellation fee and no requirement to contact support. Cancellation stops future renewals; membership benefits continue to the end of the period already paid for, after which the member discount, commission eligibility and dashboard access end.

Membership may be paused for up to two months. No membership fee is charged during a pause and no monthly store credit is issued for paused months. Membership resumes automatically at the end of the pause unless cancelled.

During a pause, benefits associated with the period already paid for continue until that period ends, and do not continue beyond it. Tier and points are held and remain intact. A membership may be paused once per billing cycle.

Product purchases are covered by Macaje's standard returns and refunds policy. Membership fees are treated separately from product orders.

Macaje has extended a limited, private invitation to its existing ambassadors. Under that invitation, membership begins at $49.99 per month from the first month, the $4.95 introductory payment does not apply, the member starts at Silver, and two Macaje pieces are included — chosen by the member from any pieces available on macaje.net, during the order that starts the membership. The invitation is available for the campaign period only, approximately one month.

After the campaign period ends, Legacy Ambassadors who did not accept become eligible to join Luxe Club on the standard terms, like any other customer. The two included pieces and the waived introductory payment are part of the invitation only and are not available afterwards.

Historic ambassador points are preserved when an existing ambassador moves into Luxe Club, and legitimate pending ambassador commission is not cancelled by that move; it is settled under the commission rules in section 15.

Membership is personal to one Macaje account and one person. Members must keep their account details and payment method current, and are responsible for activity on their account. Memberships, benefits, codes, credit and points may not be shared, sold or transferred. One membership per person and per household.

Macaje may withhold benefits, reverse credit, points or commission, deactivate codes, and suspend or terminate a membership where it identifies fraud, self-referral, artificial or incentivised traffic, duplicate accounts, resale of member benefits, chargeback abuse, or any other abuse of the programme.

Macaje may change the Luxe Club programme, its benefits, tier thresholds, rates and these terms. Where a change materially reduces the benefits of an active membership or increases the fee, Macaje will give notice before it takes effect, and the member may cancel before the change applies.

Macaje will give at least 30 days’ notice before a material change to the membership fee, or a material reduction to core Club benefits, takes effect. Notice is given by email to the member’s registered email address and/or another direct customer communication channel available through their account. Minor operational changes do not require this notice period.

Macaje may suspend or terminate a membership for breach of these terms, for non-payment, for conduct that harms other members or the brand, or where it discontinues the programme. On termination, the member discount, commission eligibility and dashboard access end.

Where a membership is terminated for breach of these terms, fraud, abuse or similar misconduct, unpaid commission may be withheld to the extent permitted by the commission rules and by applicable law. Store credit that has already been issued is not converted into cash.

Where Macaje discontinues the Luxe Club programme, store credit already issued and unspent remains available to members, and earned or pending commission continues to be handled under the commission rules in section 15.

Luxe Club membership does not create an employment, agency, partnership or joint-venture relationship between Macaje and the member. Benefits are personal, non-transferable and have no cash value except as expressly stated. If any provision of these terms is unenforceable, the rest continues to apply. Macaje's failure to enforce a provision is not a waiver of it.

Questions about your membership, your store credit or these terms can be sent to contact@macaje.net, or raised from the member dashboard.